1. Overview & Data Philosophy
Nexeraz ("we", "our", or "us") operates as a premier e-commerce customer retention & email marketing engineering agency. We prioritize data privacy, client confidentiality, and transparent data processing standards. This policy outlines how information is collected, used, protected, and shared when you interact with nexeraz.com or utilize our audit and scheduling portals.
2. Information We Collect
We collect information necessary to perform client intake, schedule discovery audits, and deliver high-converting retention marketing strategies:
- Contact & Company Identifiers: Name, work email address, company name, brand URL, and phone contact details provided when scheduling a discovery call or submitting an inquiry.
- E-Commerce Metrics & Flow Data: Information shared during audits regarding monthly store revenue, Klaviyo/Shopify tech stack, and campaign targets.
- Automated Telemetry & Cookies: Technical browser details, IP address, device type, referral sources, and page interaction telemetry gathered via privacy-compliant analytics.
3. Purpose & Processing Legal Bases
We process collected data under legitimate business interests and contractual obligations for the following purposes:
- To evaluate brand growth opportunities and prepare personalized retention flow architectures.
- To confirm, manage, and deliver 15-minute discovery call appointments.
- To optimize website performance, user experience, and generative AI search indexing.
- To enforce strict data security standards and satisfy legal compliance obligations.
4. Data Protection & Confidentiality
We enforce strict data isolation protocols. We never sell, rent, or trade your personal information or store analytics to third parties. Access to client data is strictly restricted to authorized Nexeraz personnel operating under non-disclosure agreements (NDAs).
5. Your Rights & Data Requests
Under applicable regulations (including GDPR & CCPA), you reserve the right to access, rectify, port, or request permanent deletion of your personal data stored by Nexeraz. To exercise any data rights, submit your request directly to [email protected].
6. Contact Information
For privacy queries, data protection inquiries, or security matters, reach our compliance team at:
